Privacy Policy

1. Introduction

Welcome to Rent Kiye Jao ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming console rental services.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone number)
• Delivery address (flat/house number, area, city, pincode, state)
• Payment information (processed securely through Razorpay)
• Account credentials (managed through Clerk authentication)

2.2 Rental Information

• Rental history and booking details
• Product selections and rental dates
• Delivery preferences (home delivery or pickup)
• Rental extensions and modification requests

2.3 Automatically Collected Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process and fulfill your rental orders
• Arrange delivery and pickup of gaming consoles
• Process payments securely through Razorpay
• Send booking confirmations and rental reminders
• Provide customer support
• Improve our services and user experience
• Detect and prevent fraud
• Send promotional offers (with your consent)
• Manage rental extensions and modifications

4. Payment Information

All payment transactions are processed through Razorpay, a secure third-party payment gateway. We do not store your complete credit/debit card information on our servers. Razorpay handles all payment data in compliance with PCI-DSS standards.

Payment methods accepted:

• Credit/Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Digital Wallets
• Cash on Delivery (COD) - with additional charges

5. Information Sharing

We may share your information with:

• Payment Processors: Razorpay for processing payments
• Authentication Services: Clerk for secure user authentication
• Delivery Partners: For product delivery and pickup (limited to name, phone, address)
• Service Providers: Who assist in operating our platform (Cloudinary for images, Google Places API for address autocomplete)
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure database storage with PostgreSQL (hosted on Supabase)
• OAuth 2.0 authentication through Clerk
• PCI-DSS compliant payment processing via Razorpay
• Regular security audits and updates
• Access controls and role-based permissions

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal and contractual requirements)
• Opt-out of marketing communications
• Withdraw consent at any time
• Export your data in a portable format
• Lodge a complaint with data protection authorities

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for site functionality and authentication
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some features of our service.

9. Data Retention

We retain your personal information:

• Account Data: As long as your account is active
• Booking History: For 7 years for legal and tax compliance
• Payment Records: As required by Razorpay and financial regulations
• Communication Logs: For 2 years for customer service purposes

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Third-Party Services

Our platform integrates with third-party services. We recommend reviewing their privacy policies:

• Razorpay: Payment processing - Privacy Policy
• Clerk: Authentication - Privacy Policy
• Google Places API: Address autocomplete - Privacy Policy
• Cloudinary: Image hosting - Privacy Policy

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: